Omnichannel CX Policy Engine
Your AI support agent is giving away money. Leakwatch finds it.
The Fort Knox of omnichannel refund policies. Stop cross-channel fraud and out-of-policy AI refunds instantly.
- Rules evaluated in milliseconds
- Works with Gorgias and Zendesk agents
- No card needed to explore the demo
- Source
- Gorgias AI agent
- Channel
- Web chat
- Order
- #10492, $184.00
- Ledger match
- Square POS return, 2 hours ago
- Rule hit
- refund.no_double_dip
- Decision time
- 38 ms
Live demo
Watch Leakwatch make the call
Pick a refund request your AI agent might receive. Leakwatch checks it against the full ledger and the rules, then answers.
Ledger shows order #10492 already refunded in store. Online refund blocked.
scope shopify + woocommerce + square
logged immutable audit trail
The problem
Three ways AI support quietly drains your margin
The Double-Dip
A customer returns an item for cash at a Square POS, then convinces your web AI agent to refund the same order online. You pay twice and nobody notices.
The Policy Override
Your AI agent is polite, persuasive, and wrong. It refunds orders far beyond the 30-day window because a customer asked nicely.
The Untracked AI
Gorgias and Zendesk agents only see their own channel. Without omnichannel visibility, every refund decision is made half blind.
How it works
Live in an afternoon. Guarding every refund after.
- 01
Connect Instantly
Plug into Shopify, WooCommerce, and Square through Unified.to. Your orders, returns, and POS activity land in one omnichannel ledger.
- 02
Deterministic Governance
Our GenAI-Logic backend evaluates every refund request at the transaction commit layer. Same input, same answer, every time.
- 03
Recover Revenue
Open your dashboard and see exactly how much money Leakwatch saved, by rule, by channel, by agent.
The return on Leakwatch
Average savings for brands doing over $2M in GMV.
Pricing
Priced to pay for itself in the first week
Both plans start with a 14-day free trial. Cancel anytime.
Starter
For growing brands putting AI on the front line of support.
$99/mo
- Up to 5,000 monthly tickets
- Omnichannel Reconciliation
- Standard Slack Alerts
Growth
For high-volume brands that need exceptions handled automatically.
$299/mo
- Up to 25,000 monthly tickets
- VIP LTV Overrides
- Custom GenAI-Logic Rules
- Priority Support
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